Healthwatch England report reveals challenges faced by patients using pharmacies

A recent report from Healthwatch England has highlighted that while people highly value the accessibility of community pharmacies, both in terms of
location and prompt service, they also encounter challenges in getting the most out of their pharmacy care experience.

The report titled ‘Pharmacy: What People’ is based on the research conducted by the organisation in November last year, involving 1,650 people who shared their
experiences of pharmacy services in England.

It showed the country’s notable dependence on community pharmacies, with 72 per cent of respondents saying they have used a community pharmacy in the past three
months.

Usage of online pharmacies is considerably lower than community pharmacies, with only 18 per cent of individuals having used an online pharmacy in the past three
months, according to the report published on Tuesday (30 April).