What is the Product Process Matrix? | An Overview

The Product Process Matrix is a strategic tool used in operations management to align product characteristics with the appropriate production processes. Developed by Robert Hayes and Steven Wheelwright, this matrix helps businesses understand how different types of products require different types of processes for efficient production. The matrix categorizes products based on their volume and variety, ranging from low-volume, high-variety products (like custom furniture) to high-volume, low-variety products (like mass-produced electronics). By mapping products to their corresponding processes, companies can optimize their operations, reduce costs, and improve overall efficiency, ensuring that they meet customer demands effectively.