AI That Audits Voice & Chat Bots at Scale | QualScore

QualScore is an AI-powered analytics platform designed to evaluate voice bot and chat bot performance at scale. Instead of relying on basic metrics, QualScore audits every automated interaction across calls, emails, and chat to uncover real resolution gaps, conversation breakdowns, and missed opportunities. The platform helps businesses understand whether their bots are truly solving customer problems—or simply responding without impact. With actionable insights and data-driven recommendations, QualScore enables teams to optimize automated customer experiences, improve resolution rates, and deliver smarter, more effective bot interactions. Ideal for enterprises looking to enhance AI-driven customer support and conversation intelligence.